I've just picked up on this and I'm absolutely horrified!!! How could they even think about suing YOU!!! Most decent places would be only too pleased to resolve it properly.

I hope you get it all sorted out asap. I'm sorry to hear that your night out was ruined. Thankfully it was found in time.

love

maria x

I wouldn't worry about it Amamnda.
If you have reported them they won't have a leg to stand on.
Do you still have the nail?

Doreen xx

They wouldn't dare sue you Amanda! If it went to Court you'd have the ideal platform, in the witness box, to explain all about the nail in your lad's food and their terrible customer service! It would all be reported in the local papers, maybe even National Press! Do you think they would honestly risk that sort of publicity! They're just talking crap! In fact, I would welcome the opportunity to go to Court!

Stewart.

If that's the case then they should also have you on camera fishing the nail out of his food! I take it you've kept the nail with the food on it and put it into a plastic bag. Give it to the Food Standards people.

To be fair, some restaurants get hit quite hard with people having big meals and after eating producing all manner of things and saying they've found it in the food and then refusing to pay! I would think the manager has just misread the situation.

Don't worry. What is the chap asking you to do? Is he asking for you to pay for the meals or part of the meals or what?

No, what happened was we were uncertain what to do so we said we *may* pay them for half the meal.

Then after I phoned my brother who is a barrister for some advice/help, he said to refuse to pay and leave asap. He did say to photograph the screw but I didn't. So now they are disputing the fact that although we had (almost) agreed to pay half we then changed our minds and said we wouldn't. They do not deny the screw was found in the cheesecake and was their fault. (Although they were trying to portion blame upon the manufacturers of the mixer etc and reported it to the police for insurance purposes!).

I think the manager has no idea how to behave towards clients and is (possibly) not too intelligent or knowledgable with regards to customer care and public relations as if he believes this will no cause him negative publicity.....

He should not be swabbling over £60 that is for sure!

Love,
Amanda

Hi Amanda,

Please don't worry the restaurant owner is talking a load of tosh and trying to intimidate you, and this is SO not on. The reason why the manager is behaving this way, as you rightly suggest, is because he's cerebrally challenged. I would speak with your brother again and believe that a nicely worded letter from a legal body will put the collywobbles on him.

After finding the nail, you were within your legal right to leave a restaurant without paying. I did exactly that after finding a cockroach in my plate of soup at a Chinese restaurant, and my friend and I refused to pay. The owner tried to prevent us from leaving the restaurant by grabbing onto my arm, ME in my loud voice told all the patrons what I had just found in my soup and recommended that they stop eating. He soon let me go and I duly reported him to environmental health and the restaurant was shut down.


Love,

Barbara
XXXXXX

That's the way to do it Barbara!

Barbara...that is just horrific! Well done!

Yes, I am sure I am becoming anxious for nothing but these things weigh upon my mind heavily

Cerebrally challenged...love it! May I quote this please?!

Love,
A

.......afflictions. Must get it right if you're going to insult people!

In fact it should be............."being arrogant and cerebrally challenged are two of life's worst afflictions. " !

Just helping out Barbara.